Business Policy
Business Policy
Return and Exchange Policy:
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Refunds: We regret to inform you that we do not offer refunds on our products.
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Defective Products: If you receive a product with defects from the seller, you have the option to return or exchange it within 14 days from the date of purchase. Please send your return/exchange request to palitpalit.studio@gmail.com.
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Condition of Returned Products: The returned product must remain unused and in its original condition. We may request a video of the unpacking process for verification.
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Product Replacement: Once we receive the returned product and confirm the issue, we will promptly send you a new product as a replacement.
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Shipping Costs: Please note that the buyer is responsible for all shipping fees associated with returning the product to us.
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Tracking Information: We will provide you with the tracking number once your order has been confirmed and shipped.
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Promotional Products: Products obtained through promotional offers cannot be exchanged or returned.
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Import Taxes: We are not responsible for any import taxes or other taxes that may be incurred when purchasing our products.
Shipping Policy:
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Delivery Times: Within Thailand, we aim to deliver your order within 7-14 days. For international orders, delivery may take 15-30 days.
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Tax Responsibility: Please be aware that we are not responsible for any import taxes or other taxes that may apply to your order.
Thank you for choosing Palit. We appreciate your understanding of our policies, and if you have any questions or concerns, please feel free to contact us at palitpalit.studio@gmail.com.